Leveraging the Technology of Leading DSOs In Your Private Practice
When you think of a robot, you may think about a human looking machine that can replicate human movements and perform human tasks. That is the classic perception of a "robot" that conjures up visions of the Jetsons "Rosey the Robot" or the "Terminator" robot played by Arnold Schwarzenegger in the movie "The Terminator." The robots that we are referring to for your practice are not robotic assistants or hygienist. However, these robots can replace efforts related to repetitive data entry like insurance verification & revenue cycle management, EOB postings & claim automation, accounts receivable, front desk automation, and other data automation to name a few. DSOs have been the early adopters of intelligent integrated automation which is aimed at taking the burden of redundant data entry tasks from humans by automating those tasks. This why automation is considered robotic technology as it is executing tasks with speed and precision that would normally be performed by a human.
In this case, smart software is used to program the data entry and workflow among any of the various non-connected programs that a dental practice may utilize. In the example of insurance verification, the practice's PMS software captures the patient's information in the family file. The office manager would ask for the patient's insurance carrier and login to the carrier's website to get the Explanation of Benefits (EOB). The EOB would be copied and pasted back into the PMS for an estimate of what the patient will be responsible for and what insurance will pay. This entire process takes time as the office administrator types information in both programs and copies information between the PMS and the insurance portal. Many DSOs have switched to automated processes so fewer administrative personnel are needed. In many cases, intelligent integrated automation, can achieve up to 90% end-to-end automation. However, despite the efficiency achieved by automation, it is limited in use in the dental industry. This is not because it does not work, but simply because there are not many companies offering this kind of solution. As DSOs see the various benefits of automation in all areas of the dental practice, private practices will begin to adopt this time saving technology. Technology that not only saves time but also allows for dental office team members to have more patient involvement. Would you rather have your office manager looking at a computer screen and typing away or sitting and discussing payment options with a patient? Administrative tasks are a necessary evil for any dental practice and insurance processing adds to the "red tape" of getting paid. All of these "tasks" detract from patient care and can add undo stress to the practice. Patients can feel ignored as an office manager is focused on entering data into software rather than enhancing the patient's dental experience. Incorporating intelligent integrated automation into a practice allows for every team member to spend more time with patients and less time typing on the PC.
Lets take a deeper dive into how a service called dentalRPA or dentalrobot can work to make a dental practice more efficient. DentalRPA refers to "robotic process automation" which can also be described as "intelligent integrated automation." Think about the dentalrobot as being able to perform any tasks that a human would at a computer via mouse and keyboard. The difference is the accuracy and speed of the data input and that it can be happening 24/7. The process for adding dentalrobots to your office starts with an analysis of the software that your office uses and the workflow among the various software packages. During this analysis, steps recording software and screen recording software may be utilized to document daily workflows. An RPA project manager handles these tasks while remotely and securely connected to the dental practice's PCs. After analyzing the data flow amongst the different software and online portals, a customized solution is prepared to automate the data input and output that the dental practice wants automated. In most cases, dentalrobot has prebuilt bots that can be combined to accomplish the tasks at hand. The bots are integrated into your network and the workflow is tested. Practices that utilize dentalrobot notice immediate time saving benefits and improvement in data entry accuracy. Team members all become more involved in educating patients and helping them make the best choices for their dental health. Spending more time personalizing education and reviewing proposed treatment leads to happier, healthier patients and a more profitable dental practice.
DSO's are known for operational efficiencies as they spend millions of dollars to automate and create the most efficient processes to boost profitability. Dentalrobot offers intelligent integrated automation that can offer private practices the same operational efficiencies as the most successful DSOs.
Dental TI has partnered with dentalrobot to be able to bring the power of intelligent integrated automation to your practice. Contact us today to find out if Dental TI and dentalrobot can help your practice save time and money through RPA.